Zuper

On whether it still exists independently: yes. zuper.co is live and actively marketed, self-described as the AI operating system to run your service business, with a working demo funnel and current trade-show promotion. No acquisition, merger or shutdown statement appears on any vendor page. The vendor entity is not stated on Zuper own about page, which names only Zuper and Zuper AI and shows an investor logo wall with no amounts or dates, but trade press closes that gap: the entity is Zuper Inc., headquartered in Seattle with offices in India and the Middle East, and an Indian operating entity, Zupersoft Solutions Private Limited, appears as the App Store seller. Funding is a 32 million dollar Series B announced 13 December 2023 led by FUSE, bringing total raised to 46.1 million, after a Series A also led by FUSE. That explains the logo wall: FUSE led both rounds, with HubSpot, Zendesk, Peak XV (formerly Sequoia Capital India) and Prime as participants. Founding year is conflicted between sources, 2016 in one and operating since 2020 in another, so it is not asserted here.

The product sits on a conventional field service base of work orders including subcontractor work orders, a dispatch board, quoting, job costing, inventory, asset management, invoicing and Zuper Pay, with a heavy AI agent layer on top: a CSR Agent, Field Agent, Sales Coach, Weather and Reputation agents, an AR Agent described as coming soon, an Agent Studio and Zuper Sense. Current marketing is skewed strongly to roofing and exterior trades alongside HVAC, plumbing, solar, landscaping, fencing, garage doors, gutters, siding, windows, pressure washing, pool service, generators and electrical.

The integration surface is the strongest verified differentiator. Zuper names Salesforce, HubSpot, QuickBooks, Xero, Sage Intacct, Stripe and Microsoft Teams, among a claimed 60-plus integrations. Supporting both QuickBooks and Xero puts it ahead of FieldPulse, Housecall Pro and FieldEdge, all of which name QuickBooks only. The customer portal also exposes jobs, assets, quotes and contracts to end customers, which is broader than most portals at this tier.

• There is no pricing page at all. Both the expected pricing URLs returned 404 and no pricing link appears in site navigation. The only commercial statement found is that costs vary based on company size and the specific tools or modules needed.
• Offline is properly documented, in dedicated vendor docs. It is opt-in and two-stage: Zuper must enable the feature for the account, then each user turns on caching, after which the app primes data for assigned jobs. Job details, status and checklists, timers, notes, galleries, inspection forms and routes all work offline. Job accept and reject, chat, notifications, and quotes and invoices explicitly do not, and pre-existing attachments are not cached. A support article adds that the job must be scheduled within 7 days. Zuper own pages conflict on cache lifetime, one saying a maximum of 1 day and another a couple of days.
• The API is claimed but undocumented. The product page says Zuper offers API integration, but docs.zuper.co documents product features only, with no endpoints, authentication or webhooks, and no developer portal was found.

Good fit: small and mid-size service contractors, especially in roofing and exterior trades where Zuper current marketing and partner ecosystem are concentrated, with aerial measurement and supply partners such as Hover, EagleView, RoofScope, GAF QuickMeasure, ABC Supply and SRS Distribution named alongside the mainstream integrations. It is the best fit among the small-contractor products for businesses whose accounting lives in Xero rather than QuickBooks, and for businesses that want a customer portal exposing contracts and assets as well as jobs. Teams interested in AI agents will find the most aggressive implementation in this category as of this research date.

Poor fit: buyers who need published pricing, since no pricing page exists at all, and buyers who need verified offline working, since the offline claim is a label with no supporting description. Enterprise buyers are not targeted. Anyone running formal vendor diligence should be aware that no legal entity, headquarters or founding year is disclosed on the about page, which is unusual and will matter for procurement at some organisations. Buyers whose trade is not roofing-adjacent should probe depth in their own vertical, since current marketing is heavily weighted.

Typical use cases: roofing and exterior contractors needing aerial measurement and supplier integrations in the same system as dispatch; multi-trade service businesses on Xero; and contractors wanting customer-facing visibility of contracts and assets rather than just job history.