ServiceTitan

ServiceTitan has the broadest functional footprint of any trades product in this category. It spans CRM and call booking, scheduling and dispatch with Dispatch Pro and Schedule Assistant, optimised routing, a technician mobile app, pricebook, estimates and proposals, memberships and service agreements, inventory and purchasing with truck replenishment, job costing, timesheets and payroll, crew management, a customer and client portal, and APIs. It covers residential and commercial trades across a very wide list including mechanical and HVAC, refrigeration, plumbing, electrical, roofing, fire and life safety, garage door, septic, pest control, pool service and more, with separate Enterprise, Franchise, Private Equity and Construction solution tracks.

On corporate status: ServiceTitan is a publicly listed company. It is an SEC reporting company, CIK 0001638826, file number 001-42434, with 10-K filings in April 2025, March 2026 and a 10-K/A in September 2026. It listed on Nasdaq under the ticker TTAN in December 2024 at a reported 71 dollars per share. For a buyer this means audited financial visibility on vendor viability, which none of the privately held competitors in this category offer.

Pricing is quote-only, and this was verified rather than assumed. The ServiceTitan pricing page carries three named tiers, Starter, Essentials and The Works, with per-technician pricing described in words but no dollar amounts, no currency and no billing period. Every tier has a Request Pricing button. Package tier also gates functionality: API and Zapier access requires The Works or a legacy package.

• Offline is recorded as unknown because ServiceTitan contradicts itself. The marketing page states that the Field Mobile App and all its features are available in offline mode. ServiceTitan own help centre contradicts the words all its features: technicians can take most actions within the job offline, including notes, photos, forms, equipment and invoice items, and close out the job with sync on reconnect, but any actions requiring an internet connection such as getting directions are not available offline, pricing information for specific items is not available offline, Dynamic Pricing needs an internet connection, and automated timesheets are not shown offline. Substantial offline capability is real; the all-features claim is not.
• Zapier is beta and unsupported. ServiceTitan states it is in open beta and that Zapier functionality is not officially supported by ServiceTitan.
• Accounting coverage is the broadest in its group. ServiceTitan publishes setup documentation for QuickBooks Desktop and Online, Xero, Sage Intacct and a general CSV path, where most competitors here name QuickBooks alone.
• Workforce coverage is also unusually deep for a trades product, taking in timesheets, automated timesheets, office timesheets, timekeeping, payroll, crew management and adjustable capability planning as named features.

Good fit: residential and commercial trades contractors who have outgrown a lightweight tool and want one platform rather than a stack. It is the only product in the trades half of this category with credible Enterprise, Franchise and private-equity-backed multi-location tracks, so it suits roll-ups and multi-brand operators where consolidated reporting across locations matters. The public-company disclosure regime is a genuine procurement advantage if vendor viability is part of your evaluation. Contractors whose accounting lives in QuickBooks, Xero or Sage Intacct are well served, with public setup documentation for all three.

Poor fit: anyone who needs to evaluate on price without a sales conversation, since nothing is published. Also a poor fit if API access is a requirement on a lower budget, because API and Zapier are gated to The Works or legacy packaging and Zapier is both beta and officially unsupported. Small single-truck operators will find the platform heavier than Jobber or Housecall Pro for the same work. And if your crews need item pricing or directions in dead zones, test it: those specifically do not work offline.

Typical use cases: multi-location HVAC, plumbing and electrical contractors; commercial mechanical and fire and life safety businesses needing service agreements and job costing together; franchise networks; and private-equity-backed roll-ups consolidating several acquired trades businesses onto one platform.