EAM and CMMS Software · Hybrid EAM and CMMS
Accruent Maintenance Connection
by Accruent
Accruent's multi-site CMMS and EAM for work orders, preventive maintenance, inventory and mobile technician access, available as SaaS or on-premises.
What it is
Maintenance Connection is the only product in this group with confirmed on-premises deployment alongside SaaS, stated plainly by the vendor in one sentence. In a category that has moved almost entirely to cloud, that single fact will decide some shortlists on its own, particularly in utilities, defence and regulated manufacturing.
It is also one of only two vendors here that publishes a real list price, and the only one that prints an explicit currency. The figures come with an unusual degree of honesty attached: Accruent labels them an indicative estimate that will vary with final configuration, which is more candid than silence.
The thing to catch in a budget is that mobile is a separate add-on. Professional is US$110 per user per month; with mobile it is US$168 by the vendor's own arithmetic. For a technician-heavy deployment that is the real number, and comparing the US$110 figure against competitors whose mobile app is included will mislead you.
Capabilities
Each capability carries its own verification status. “Not verified” means exactly that: it has not been checked, and must not be read as absent.
| Capability | Status | Notes |
|---|---|---|
| Work order management Creation, assignment, approval and closure of work orders. | Yes | source |
| Preventive maintenance scheduling Calendar, meter and usage-based schedule generation. | Yes | source |
| Mobile technician app A native mobile app for technicians, with offline capability where stated. | Yes | MC Kinetic is the native app with offline capability, barcode and QR scanning and geolocation; MC Express is web-based. Mobile is a separately priced add-on. source |
| Spare parts and inventory Storerooms, stock levels, reorder points and parts issued to work orders. | Yes | Centralised spare parts tracking. source |
| Multi-site operation Multiple facilities, plants or sites in one instance with separable data. | Yes | Built for single or multi-site operations, with metrics comparable across sites. source |
| IoT and BMS integration Sensor, condition or building-management-system data reaching the system. | Yes | SCADA and IoT are named on the product page. A specific building-management-system connector was not verified. source |
| Maintenance KPI reporting MTBF, MTTR, downtime, schedule compliance and maintenance cost reporting. | Yes | Reporting and analytics with metrics comparable across sites, plus a Reporter application. source |
| Documented API A publicly documented API, which is what makes every other integration possible. | Yes | The vendor states an open API plus a pre-built integration hub. We did not reach a public API reference, so the depth of that documentation is unverified. source |
| Asset register and hierarchy Parent-child asset structure with locations and equipment, not a flat list. | Not verified | |
| Predictive or condition-based maintenance Condition monitoring or failure prediction functions in the product itself. | Not verified | |
| Procurement and purchase orders Purchase requisitions and purchase orders raised inside the system. | Not verified | |
| Asset lifecycle and cost tracking Cost accumulated against an asset from acquisition through to retirement. | Not verified | |
| Contractor management External contractors and vendor workflows, not just internal technicians. | Not verified |
Deployment
| Model | Supported |
|---|---|
| Cloud (vendor hosted) | Yes |
| On-premises / self-hosted | Yes |
| Hybrid | Not verified |
Integrations
APIs
- REST API source
Business applications
- GIS and mapping source
Iot
Licensing and pricing
| Item | Value |
|---|---|
| Licensing model | Commercial |
| Free version | Not verified |
| Trial available | Yes |
| Published price | USD 110 per user per month (Professional plan, 3-user minimum; mobile is a USD 58 add-on) |
| Note | Accruent publishes US$110 per user per month, or US$1,325 per user per year, for the Professional tier with a three-user and one-year minimum, read from its own pricing page on 7 November 2026. This is the only vendor in the directory that prints an explicit "US $". Mobile is a separate add-on at US$58 per user per month, taking Professional with mobile to the vendor's own combined figure of US$168. Enterprise is quoted, with a five-user minimum. The vendor labels the published figures an "indicative estimate" that will vary with final configuration, so treat them as a starting point rather than a quote. |
| Official pricing page | Vendor pricing |
| Pricing last checked | 7 November 2026 |
Prices move and discounting is common. Treat anything here as a starting point and confirm with the vendor before budgeting.
Strengths and limitations
Strengths
- Both SaaS and on-premises deployment, the only product in this group with on-premises confirmed by the vendor. verified source
- Published list pricing with an explicit currency, plus a vendor statement that the figures are indicative, which is more candid than most of this category. verified source
- A native offline mobile app, MC Kinetic, with barcode and QR scanning and geolocation. verified source
- Genuinely multi-site in design, with metrics comparable across sites rather than per-instance reporting. verified source
Limitations
- Mobile is a paid add-on: Professional is US$110 per user per month, or US$168 with mobile, so a technician-heavy deployment costs substantially more than the headline figure suggests. verified source
- Enterprise publishes no price, the published figures are self-labelled indicative estimates, and both tiers carry one-year and multi-user minimums. verified source
- We could not reach a public API reference, so although the vendor states an open API, the depth of its public documentation is unverified. Ask to see it during evaluation. editorial
Who it suits
Organisation sizes: Medium, Enterprise
A good fit for multi-site operations that need on-premises deployment or want the option, and for organisations that want a published starting price rather than a discovery call. Food and beverage, pharmaceuticals, life sciences, general manufacturing and utilities are the sectors Accruent names.
Think carefully if your workforce is mostly mobile technicians, because the add-on changes the economics: at US$168 per user per month with mobile, it is the most expensive per-seat product in this group by a clear margin.
Alternatives
Compared with other products
Frequently asked questions
Only for users who do not need the mobile app. Mobile is a separate add-on at US$58 per user per month, and Accruent publishes US$168 as the combined figure. For a maintenance team whose technicians work in the field, US$168 is the number to budget. Accruent also notes the published figures are indicative and will vary with final configuration.
Yes. The vendor states it is available as a SaaS solution or an on-premises model, which makes it the only product in this group with on-premises confirmed. If that is your requirement, it and the enterprise EAM platforms are most of your shortlist. The trade-offs are in cloud versus on-premise CMMS.
They are close competitors at the upper end of the CMMS tier. eMaint has the stronger contractor and condition-monitoring story and includes mobile; Maintenance Connection publishes a price and offers on-premises. Our side-by-side is eMaint vs Maintenance Connection.
Sources and review basis
- Evaluation basis: vendor documentation and public sources, not hands-on testing
- Last reviewed: 7 November 2026
- Vendor: Accruent
- Documentation: Official docs
References
- Accruent Maintenance Connection product site accessed 7 November 2026
- Accruent Maintenance Connection documentation accessed 7 November 2026
- Accruent Maintenance Connection pricing page accessed 7 November 2026
Disclosure
Alongside advisory work I also build a CMMS and CAFM platform, so I have a commercial interest in enterprise software generally. No vendor in this directory has paid for inclusion, placement or wording, and there are no reseller or affiliate arrangements. Weigh the analysis accordingly.
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At a glance
- Vendor
Accruent - Category
EAM and CMMS Software - Primary use
Hybrid EAM and CMMS - Deployment
Cloud, On-premises - Licensing
Commercial - Status
Active