Case Study

National Identity Authority – CRM Implementation

CRM implementation and database administration at a national identity authority.

CRM Implementation DBA

Sector

Government

Duration

12 months

Stack

CRM, Java, Teradata, Oracle

Services

CRM Implementation, DBA

The Challenge

A national identity authority required a CRM platform to manage citizen interactions across its nationwide registration centers.

Supported CRM implementation as DBA, managing database infrastructure, data migration, and query optimization across 540 workstations.

Technologies Used

CRM Java Teradata Oracle

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